RETURN POLICY
Weber's Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging.
Items purchased as gifts are subject to this Policy.
RETURN
- To return item(s), enter your order number and the email used to place your order.
- If you're having difficulty finding your order number, you may log into your Weber's Leather Account.
- Choose payment method as your return method.
- Once your return has been received and approved, your refund will be processed.
- An email confirmation for completion of the refund transaction will be sent.
Be sure to check your spam/junk folder if you don't find your email confirmations in your inbox.
Gift orders: Refunds will be placed back to the payment method on file for the account. We apologize for any inconvenience.
RETURNING YOUR PACKAGE TO WEBER'S PREMIER LEATHER
Once your return request has been approved, a prepaid shipping label will automatically be emailed to you. Print and affix the label to your package and drop it off at the local carrier shown on the return label. **US orders only.*
If returning more than one order, please complete a return for each order. Print all prepaid shipping labels and include the unused labels in the box with the returns. Not including all prepaid shipping labels may delay your return process.
INTERNATIONAL RETURNS
Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.
USED | DEFECTIVE ITEMS
Please visit our warranty page.
If you have any questions, please feel free to contact us at Customer Experience, and we are happy to assist. Thank you.