RETURN & EXCHANGES
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In need of a return? Please process your return through our Return Portal. Once the information is entered, you will receive a confirmation email with a prepaid shipping label. After we receive the piece(s) back in the warehouse, we will complete the return based on your selection - exchange, r...
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Once the piece is received back in the warehouse, we provide 2 to 3 business days for each step of completion. An email confirmation will be provided each step of the way so you know when the gear is received, to when the return was refunded or exchanged. Please provide up to 10 business days f...
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I need a prepaid shipping label.
Please complete the requested information on the Return Portal. Ensure to have your order number and email associated with the account. This will be needed to enter your return. Once the requested information is entered, you will receive a confirmation email with a prepaid shipping label. If ... -
I need to change my return method?
Not a problem. Please contact the Customer Experience team, and they are happy to note the change to your account and switch the return method. Once processed, you will receive an email confirmation of the transaction or store credit code. If switching to a refund, please provide up to 10 busi... -
RETURN POLICY Weber's Premier Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject ...
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RETURN POLICY Weber's Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject to this...
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RETURN POLICY Weber's Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject to this ...
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What is your return policy for store credit?
RETURN POLICY Weber's Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days. All item(s) must be returned in new, re-sellable condition with original tags and packaging. Items purchased as gifts are subject to this ... -
After processing through a return on the Return Portal, you should receive a confirmation email with an RA number. An additional email will be sent with the prepaid shipping label to ship your piece back. If you have not received the RA confirmation or label, please check your spam mail as emai...
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Why won't my return process through online?
Please note that any returns attempted after 30 days are not eligible for refunds. Please feel free to review our Return Policy which has been included below for your convenience. If you have any additional questions, please reach out to Customer Experience. They are happy to assist. Thank yo...