Why won't my return process through online?

Please note that any returns attempted after 30 days are not eligible for refunds.  Please feel free to review our Return Policy which has been included below for your convenience.  If you have any additional questions, please reach out to Customer Experience.  They are happy to assist.  Thank you.


Weber's Leather offers a 30-day from receipt of the product, return period and cannot offer exchanges, refunds, or store credit after 31 days.  All item(s) must be returned in new, re-sellable condition with original tags and packaging.

Items purchased as gifts are subject to this Policy.


  • To return/exchange item(s), enter your order number and the email used to place your order.
  • If you're having difficulty finding your order number, you may log into your Weber's Leather Account.


  • Choose exchange as your return method.
  • Note both the item and color you would like to receive, prior to submitting your return.
  • Once your return has been received and approved, your exchange order will be released with standard shipping.
  • Order and tracking confirmations will automatically be emailed once your package has prepared to ship.


  • Go to the Return Portal and complete the requested information including your order number and email address connected to the account.
  • Select the piece you wish to return.
  • Choose store credit as your return method.
  • Once your return has been received and approved, you will receive a confirmation email with a store credit code.
  • You can then go back out to our website and place a new order using the store credit code.

Be sure to check your spam/junk folder if you don't find your email confirmations in your inbox.

Gift returns:  Refunds will be placed back on the payment method associated with the account. We apologize for any inconvenience.

Can my replacement order ship before you receive my return?
Yes. Purchase the item(s) you want in return which will be processed based on our Shipping Policy.

  • Choose refund as your return method.
  • Once your return has been received and approved, a refund will be issued to your account.

Will I receive a discount on my replacement order?
Yes.  Please email Customer Experience your replacement order number, and we will honor the original purchase price.

Once your return request has been approved, a prepaid shipping label will automatically be emailed to you.  Print and affix the label to your package and drop it off at the local carrier shown on the return label. **US orders only.*

If returning more than one order, please complete a return for each order.  Print all prepaid shipping labels and include the unused labels in the box with the returns.  Not including all prepaid shipping labels may delay your return process.

Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.

Please visit our warranty page.

Again, if you have any additional questions, please contact Customer Experience, and they are happy to help.  Thank you.


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