I need a prepaid shipping label.

Please complete the requested information on the Return Portal.  Ensure to have your order number and email associated with the account.  This will be needed to enter your return.  Once the requested information is entered, you will receive a confirmation email with a prepaid shipping label.  If this has not been received within 24 business hours, please check your spam mail as the emails may filter there.  Please print the label and place it on the box along with noting your RA number on the box.  After the items are received in the warehouse, the warehouse team will diligently process your return and email notifications will be provided along the way.  We will then complete your return based on your selection - exchange, refund, store credit.

If returning more than one order, please complete a return for each order.  Print all prepaid shipping labels and include the unused labels in the box with the returns.  Not including all prepaid shipping labels may delay your return process.

If this is a gift received, please reach out to the Customer Experience Team, and they can look into this further.  Please note: all refunds will be placed back to the payment method of the account holder of the order.  We apologize for any inconvenience.

If you have any additional questions, please don't hesitate to contact the Customer Experience team.  They are happy to help.  Thank you.


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