Can I change or cancel my order once it is placed?
If you need to modify an order, please reach out to Customer Experience (Monday - Friday, 9 am-5 pm CST), as quickly as possible. We will do our best to accommodate your cancellation or change requests. Please provide the following information in your email:
Name as shown on the account:
Do you ship internationally?
We ship internationally. Please note that duties may apply. Please provide the following information to Customer Experience, and they are happy to look into this further.
Shipping Address / physical address and zip code
If you have any additional questions, please feel free to contact Customer...
How can I track my package?
Once your order ships, tracking information will be emailed to you within 24 hours (please ensure to check your spam mail if you have not received it within this time). You can either follow the link provided in your email or enter the tracking number directly on the carrier’s website to get an u...
I did not receive my order. What do I do?
We are so sorry that the courier did not get the package to you. Please verify your tracking information and review when the package should have arrived. Check around your location and follow up with the neighboring areas to determine if the package has been misdelivered, as couriers have deliv...
What is your shipping policy?
Orders with standard shipping received before 11:00 am CST will ship the same day (not including weekends or US holidays). Standard ground orders received after 12:00 pm noon CST will ship the following business day.
Orders received on weekends will ship the following Mond...
Where can I find information on shipping costs and times?
You may select from a series of shipping options during the checkout phase. An order confirmation will be emailed once your order has been placed and confirmed. If you cannot find the information you are looking for, email Customer Experience (Monday - Friday, 9 am - 5 pm CST). They are happy t...