ORDER FAQ
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I need to cancel my order. What do I do?
Please reach out to Customer Experience and they will assist with the steps needed to cancel your order. If the order has not shipped yet (a tracking number has not been provided), Customer Experience will be happy to assist with refunding your payment method for your item(s). Please provide up... -
I received or ordered the wrong item. What do I do?
We apologize if you did not receive the correct pieces. Please go to our Return Portal to process through a return for the items you should have received. Once you select the pieces, please click on exchange. This will provide an opportunity to note the item(s) you should have received and the ... -
Thank you for your recent purchase with Weber's Premier Leather! Please provide our warehouse 24 to 48 business hours to process your order. Please note that the warehouse will be closed on major holidays and available on the next open business day. Hours of operation for the warehouse are: M...
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Where is my order confirmation?
After processing an order, you should receive a confirmation email with an order number. If you have not received the order confirmation, please check your spam mail as emails may filter there. If after checking spam, you still have not received your confirmation email, please reach out to Cust... -
After processing an order, you should receive a confirmation email with an order number and tracking number. If you have not received your order confirmation, please check your spam mail as emails may filter there. If after checking spam, you still have not received your confirmation email, ple...