If you have any problems with your wallet and believe it qualifies for repair or replacement, the first thing to do is start a Warranty Claim by filling out your information below.
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WHAT IS THE SERVICE CHARGE FOR MY OUT OF WARRANTY WALLET?
Weber’s Premier Leather has always strived to provide a superior customer experience long after your purchase was made. Our flat-rate service charge applies to all products submitted to our Wichita, KS Service Center and is available to customers in the continental United States only.
Due to continuous improvements and rapid advancements in component and leather technology, prior manufactured items can become quickly obsolete and/or no longer available. This can affect our ability to properly repair non-current, out-of-production wallets.
IS SHIPPING BOTH WAYS INCLUDED IN THE SERVICE CHARGE?
Our Warranty Return Policy and Flat Rate service charges are subject to change without notice. Returned to you, ground shipping and handling fees are included in the service charge. If expedited shipping is required, an additional fee will be assessed.
Please ship your package to us using a carrier that provides tracking and insurance. We cannot guarantee we will receive your return and will not be responsible for missing/undelivered packages. Tracking information provides proof of delivery. It is your responsibility to monitor the shipping progress of your return package from point of origin through final delivery with your shipping carrier. Upon request, a printable prepaid return label can be emailed to you for $5.00.
WHAT IF MY ITEM IS NO LONGER MANUFACTURED OR IN STOCK?
If your item is not displayed in our Warranty Return Program, we regret to say it is not repairable. In limited situations, a few products listed may not be repairable depending on the fault or defect. Please contact us if you do not find your item on the list.
*PLEASE SEND PHOTOS - AS MANY AS IT TAKES TO SHOW THE ISSUE.*
This will help determine how your repair or replacement will be handled. Including photos significantly speeds up the process for you and is required to process your claim.
WHAT SHOULD I INCLUDE IN MY RETURN PACKAGE?
A copy of your Warranty Claim will be automatically emailed to you, which should be printed and held until you receive a claim # and shipping instructions from a Weber's Specialist, usually within 48 business hours (not including weekends or Federal Holidays).
Upon approval, please write the claim # on your printed copy and be sure to include all item(s) being returned in your package.
I SENT MY WALLET TO YOU BUT DID NOT USE THE WARRANTY CLAIM PORTAL.
All returns require a Claim # which is provided to you upon approval. Packages received without being processed through the Warranty Portal will be refused and returned to sender, at your expense.
*WHAT HAPPENS TO MY ORIGINAL WALLET IF BEING REPLACED?*
When returning your wallet for repair, please return it to us in a box that you do not intend to keep. We do not return original packaging or wallets if unrepairable. All decisions regarding whether to repair or replace will be determined by Weber's Premier Leather.
WHAT IS NOT COVERED UNDER THE WARRANTY?
We will not guarantee items that have been abused or used for purposes other than intended. We do not guarantee items that have come in contact with harmful powders, liquids, heat sources, fire, and/or chemicals that degrade and/or destroy leather, materials, and componentry. We will not guarantee permanently stained items.
If you have any questions, please contact Customer Experience and they are happy to help. Thank you.